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July 26, 2023

How To Whitelist Hiddup Emails

Hiddup whitelist email
Katya Richardson

Written by Katya Richardson

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Over the past few days, we have received feedback from some members using Bigpond email accounts that they are not receiving some of our emails. If Hiddup emails are not going through to your inbox, you may need to whitelist our email address. 

This step-by-step guide explains how to ensure Hiddup’s emails do not go to your spam or junk folders.

 

How to Whitelist Hiddup as a Safe Sender:

  1. Login to your Bigpond mail. On the upper right hand of the screen, click on the gear icon that reads “Settings”.
  2. On the left, right under Settings, click on “Mail” and then click on “Safe Senders”.
  3. On the Safe Senders sub-menu, please write “hiddup.com” in the blank square next to Add email address, and click on the (+) Add button.
  4. All future Hiddup emails will arrive in your inbox. If you wish to move your existing Hiddup emails from the Junk/Spam folder into your inbox, right-click that email, go to More, and then click Mark as Not Spam.

If you use Outlook as your email application, don’t worry, we have a guide for you too:

  1. In your inbox, find and click the gear icon. Then “View all Outlook Settings”.
  2. Then select Mail > Junk Email:

3. To add an entry to ‘Safe senders and domains’, click on the ‘Add’ button and type “hiddup.com” to mark as safe every incoming email from Hiddup. Then press ‘enter’ to save changes:

4. Check your Junk/Spam folder and look for any Hiddup email, and then select ‘It’s not junk’.

This should ensure that you receive all Hiddup emails and prevent them from landing in your junk or spam boxes. 

If you have any questions or need further clarification, as always, don’t hesitate to contact our friendly customer support team who would be happy to help! 

The information presented on this website is general information only. It should not be taken as constituting professional advice from the website owner – Hiddup PTY LTD (Hiddup). Any information regarding past performance and returns contained on this website should not be construed or interpreted as a prediction or opinion as to future performance and returns. Hiddup is not a financial adviser. All views and observations expressed by Hiddup on this website are for information purposes only, are general in nature and should not be treated as investment or financial advice of any kind.